Return Policy
Learn about our return and refund policies at Viajes Experiencias
Return Policy Overview
Our return policy ensures customer satisfaction. If you are not satisfied with your purchase, you may request a return or refund within 30 days of the purchase date. Please read the details below for more information.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable goods or personalized products, may not be eligible for returns.
Return Process
To initiate a return, please contact our customer support team with your order details. Once your return is approved, you will receive instructions on how to send the item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
Exchanges
If you need to exchange an item for a different size or variant, please contact us. Exchanges are subject to product availability.
Contact Us
For any questions or concerns about our return policy, please contact us at support@viajesexperiencias.com.